Terms & Conditions
Welcome to Okanga App! By signing up with Okanga, you confirm that you are in agreement with and bound by the terms of service contained in our Terms and Conditions outlined.
To become a customer and start contributing, you MUST first sign up (Register) with Okanga App.
Registration on Okanga App is 100% free.
All items on Okanga App are contributed for.
Okanga App is a brand of FUNDTRUST PRODUCTS & PROPERTY LTD.
These terms and conditions apply to and regulate the provision of household items, foodstuffs, and other financial services provided by Okanga App, a digital online shopping mall that is licensed by the Federal Trade Mark of Nigeria.
By operating an Okanga account, you hereby consent that Okanga may collect, obtain, store, and process the personal data that you have provided to us during the onboarding process to receive updates, news, promotional, and marketing emails or materials from Okanga.
These Terms and Conditions are subject to change from time to time and we may notify you of any substantive or material change in the Notice by one of the following means: updating this web page, sending push notifications, e-mails or letters, by phone or by publishing announcements on our website. By continuing to use the App after the posting of any changes, you confirm your continuing acceptance of these Terms and Conditions together with such changes, and your consent to the terms set out therein.
These Terms and Conditions and any amendments or variations made thereto shall take effect on their date of publication. You are responsible for being familiar with the current version of the Terms and Conditions posted on the App each time you access the App.
The use of the App may be monitored, tracked, and recorded. Anyone using this App expressly consents to such monitoring, tracking, and recording.
If you do not agree with these Terms and Conditions or any portion thereof, please do not sign up or register on this App.
Signing up to Okanga app shall mean that the customer has accepted the terms and conditions of Okanga, by which acceptance the customer also represents and warrants that he/she is eligible to subscribe. Signing up to the App services shall be void where the customer is found to be ineligible.
Our regular customers can migrate to the online app using Okanga App.
Customers are at liberty to choose and make changes for desired products. However, when payment of product/s has reached 75%.
Customers would be required to fill out an acquisition form once their payment for a product/s is complete for delivery purposes.
Delivery will be processed after one week of complete payment for product/s. All orders for delivery are subject to approval.
The customer agrees to bear the cost of delivery of product/s contributed for before delivery processes are initiated by the company which is usually one week after complete payment as stated in T&C.
The customer shall wait for approval (either by sending emails, SMS or placing phone calls) from Okanga Representative indicating that the delivery process has been initiated upon this approval. The customer would be required to furnish the company with the correct and current place of residence for delivery purposes.
Subscription to any purchase plan on Okanga app shall mean that the Buyer(s) (subscriber) has accepted the terms and conditions of Okanga by which acceptance the Buyer(s) also represents and warrants that he/she is eligible to subscribe to the Installment Plan. Subscription to the Instalment Plan services shall be void where Buyer(s) (subscriber) is found to be ineligible.
The customer can request a refund if the product/s contributed for is no longer available in the market and the customer does not have any other product he/she wants. However, the customer agrees to pay a service fee of 10% of the total amount contributed.
Having our app does not stop our customers from giving our staff cash to make payments on their behalf if such customer is opportune to stay in areas where we have branches. However, the customer is obliged to confirm that the money given to our staff reflects in his/her wallet at most 48 hours after such transaction has transpired.
The prices of products are subject to change in line with the prevailing market conditions. When this happens, you will be communicated.
The warranty and guarantee of any products being contributed for is directly from the manufacturers and does not in any way come from us.
5% of the contributed amount Insurance premium cover is optional and can be applied for any customer who wishes to buy such premium.
Insurance does not cover theft. The item must be physically provided and identifiable with the serial number or equivalent for claims to be made.
Insurance only covers repair or replacement of damage that the warranty of the manufacturer does not cover.
Customer has to pay 20% of the cost of repair or replacement, as the case may be.
The customer claiming insurance bears the cost of logistics.
Any product given, especially electrical appliances, must be tested and confirmed ok on delivery.
In order to serve our customers better, we have a flexible plan whereby a customer can start contribution without any particular product in mind at the time of signing up with our app.
Food items and provisions are in packages; customers can pick their choice, add or remove items depending on their preferences and can as well select items entirely different from the already named packages.
Customers can use one account to contribute for multiple products.
Customers that stay close to any of our branches can pick up the products they contributed for if they wish to.
You may only add payment instruments (such as bank accounts, credit or debit cards) to your Okanga Account if you are the named holder of that payment instrument. We take any violation of this requirement very seriously and will treat any attempt to add a payment instrument of which you are not the named holder as a fraudulent act.
Contribution is flexible for our esteemed registered App customers. Customers can make either daily, weekly, or monthly contributions depending on their preference.
Your provision of personal/financial information to us for accessing our services signifies your acceptance of the terms of use of your data for every lawful purpose in order to provide you our services.
You hereby agree and acknowledge that you shall be solely responsible for the safekeeping and proper use of your App login details and for keeping your credentials secret and secure. You shall ensure that your credentials and login details do not become known or come into possession of any unauthorized person. Okanga App shall not be liable for any disclosure of your Credentials and login details to any third party and you hereby agree to indemnify and hold Okanga App harmless from any losses resulting from any disclosure of your Credentials.
You agree not to access Okanga App using any robot, spider, scraper, or other automated means.
No failure on the part of Okanga App or FUNDTRUST PRODUCTS & PROPERTY LTD to exercise, or delay on its part in exercising, any right, power or remedy provided by these Terms & Conditions or by law shall operate as a waiver thereof.
Okanga is not into manufacturing of any product whatsoever; hence no product/s listed on Okanga App is/was manufactured, produced, or assembled by Okanga. Hence, Okanga shall not be liable to any customer for error, defects, or any damages suffered by such customer as a result of coming in contact with or using any such product/s purchased from Okanga App. All item(s) listed on the Okanga app contains the description of the respective manufacturers who shall be liable for any errors, defects, or damages suffered by such users in line with the respective manufacturer’s terms and conditions for such liability.